Monthly Archives: February 2011

Profiting from poor Customer Service

In a couple recent postings, I outlined where VERIZON dropped the ball in profiting from COMCAST’s poor Customer Service. But that does not mean your business cannot profit from a competitor’s poor Customer Service. As some of you know, I … Continue reading

Posted in Uncategorized | 1 Comment

Customer Service gone too far

When you craft a Customer Service policy for your organization, make sure it does not backfire on you. Do you have the right messages? Have you ensured the implementation of the policy meets the standards you are setting? Details count … Continue reading

Posted in Uncategorized | Leave a comment

Responding to Poor Customer Service

In a previous blog, I outlined my experiences with COMCAST. Unfortunately, mine was not the only bad experience. Some of you may have heard the story of the older lady who could not get any response after COMCAST uninstalled her … Continue reading

Posted in Uncategorized | Leave a comment

Do I stay or do I go?

Customer Service does not just apply to businesses. Customer Service also applies to organizations like Chambers, Non-Profits, Churches and the like? How welcoming is your organization? Do you feel like you add value or are valued as a member of … Continue reading

Posted in Uncategorized | 1 Comment