Monthly Archives: March 2011

Organized Labor vs. Customer Service

In the Call Center industry, unionized employees are not viewed in a favorable light, as they are seen as resistant to change and immune from corrective action if a problem arises from their activities on the phone. The prevailing view … Continue reading

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Politics, Unions and Customer Service

Unless you’ve been under a rock the past several weeks in the United States, you have heard of the labor unrest in the state of Wisconsin. In light of a previous blog topic regarding the application of Customer Service in … Continue reading

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Customer Service and Profits

While watching a morning news clip, I was interested in a story on what was termed “Frugal Fatigue”. The story outlined how consumers are SO tired to saving that they are getting ready to explode and begin spending again, whether … Continue reading

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Politics and Customer Service

The wave of political unrest sweeping through the Middle East and North Africa can be looked at as a failure by various regimes to provide the Customer Service demanded. Consider politics from the Customer Service angle. Politicians make promises to … Continue reading

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Profiting from poor Customer Service (cont.)

In my previous posting, I noted how two local wineries, initially noted for the quality of their product, handled the success and fame that came with it. In one case, the son who inherited and took over the winery, did … Continue reading

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