Monthly Archives: May 2011

Measuring Customer Service

I was reading a bit of fiction on the internet recently and came across a passage where the protagonist was interacting with a waiter trying to take care of 30 different tables at once. While the waiter was doing his … Continue reading

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Giving and Taking

The business networking group, BNI, has a mantra that is constantly repeated, which is, “Givers Gain.” This mantra was recently made clear by a friend of mine who attends several other networking sessions and commented about feeling the fatigue many … Continue reading

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Experience and Expectations

How do your experiences affect your expectations when you go about your daily activities? How do your experiences affect your expectations when you do business with someone? I thought so. Have you seen the ads by CarMax? Here is a … Continue reading

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