Monthly Archives: October 2011

Tangibles and Customer Loyalty

How does your shop or service area look? Are your sales people appropriately dressed and welcoming? If you deal with customers over the phone, is your manner warm and attentive? Do you connect with the customer? Let’s look at a … Continue reading

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Revisiting some previous Posts

Throughout this blog, I have tried to look at the effects Customer Service has in various situations one would not think of as needing a Customer Service approach. I also like to see examples of where Customer Service is helps … Continue reading

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